TechCriti refused to rubber-stamp our backlog. The squad challenged weak stories, rebuilt the checkout core, and left us with a release train we can actually run.
We needed more than extra developers. Their critique sessions surfaced integration risks early and the cloud foundation they left behind is still the one we scale on.
The team treated design, data, and operations as one problem. Our mobile operations app launched with instrumentation, not a list of follow-up tickets.
Our scheduling platform used to fail quietly at peak. TechCriti made failure noisy, then rare. The runbooks they wrote are still the ones the night team opens first.
They insisted on contracts between producers and consumers. That single change stopped the weekly argument about whose dashboard was “the real one.”
Design was not a coating. The experience lead sat in architecture reviews and the engineers sat in usability sessions. The product feels like one mind made it.